TERMS AND CONDITIONS
BEFORE YOU CLICK ON THE “I ACCEPT” BUTTON, PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. BY CLICKING ON THE “I ACCEPT” BUTTON, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS AND, EXPRESSLY SIGNIFY YOUR AGREEMENT TO THE TERMS AND CONDITIONS AND YOU SHALL BE BOUND BY THE SAME.
We, Load 2 Go Logistic Sdn. Bhd. (company no: 1240516-H), a company incorporated in Malaysia (hereinafter referred to as “we”, “us”, “our” or “company), would like to thank you (hereinafter referred to as “you”, “user”) for visiting our website (load2go.com.my) (“Site”) or using our application Load2Go or Load2Go Driver (individually as “Load2Go App” and “Load2Go Driver App” and collectively “Apps”). Your terms of use of our Site and Apps (Site and Apps shall be collectively referred to as “Platforms”) and the provision of services by us through these Platforms shall be governed by the terms and conditions set out herein under (“User Agreement”), privacy policy (“Privacy Policy”), refund policy (“Refund Policy”) and other policies on our Platforms. Your use of the Platforms constitutes your agreement to our User Agreement, Privacy Policy and all other policies which shall form a legally binding and enforceable contract between you and us. If you do not accept any of the provisions in the User Agreement or Privacy Policy, you should immediately cease all usage of our Platforms and notify us to discontinue any updates which you have signed up for, failing which you shall be deemed to be continued to be bound by all the provisions contained in the User Agreement, Privacy Policy and other policies.
- SERVICE
1.1 General
- The Company is a technology-based company providing an application-based goods delivery service solution for the Third Party Transporters who are registered in the Platforms with the Company, (“Third Party Transporters”) and the Company’s customers who are registered in the Platforms with the Company (“Users” or “Customers”).
- The Users and/or Customers may via the Platforms make booking/s for goods delivery services and these job/s may be taken up by any appropriate Third Party Transporters (“Services”).
- You acknowledged that the Company itself, does not provide any delivery service and that all delivery services are being provided by the Third Party Transporters. The Company’s App is merely a service solution platform for the Users of the delivery service and the Third Party Transport providers, and the Company has no intention to provide the delivery service or act in any way that may be construed as such.
- Hence, you are in agreement that the Company shall not be responsible nor liable for any acts and/or omissions by the Third Party Transporters on the delivery services rendered by them.
1.2 Prohibited Items
1.2.1 Ferrying of the followings are strictly prohibited with no exceptions
a) human being
b) all types of animals
c) Items of exceptional value that are deemed priceless or irreplaceable
d hazardous materials which include but not limited to all types of gases, flammable liquids and solids, poisonous or infectious substances, radioactive materials, corrosive materials
e) firearms, ammunitions and explosives
f) any other types of goods which are illegal or unlawful
1.3 Promotion
1.3.1 We may run promotion/s on the Platforms from time-to-time, subject to its own terms and conditions, that shall be incorporated by reference into this User Agreement. The terms and conditions of the respective promotion/s must be agreed upon by you prior to making any booking/s.
- FORMATION OF CONTRACT
2.1 User must be at least eighteen (18) years of age to enter a legally binding contract with us to use our Platforms.
2.2 Your request to use our Platforms as a Customer or Third Party Transporter is subject to our acceptance, and even after acceptance we reserve the rights to revoke. Any booking/s made before acceptance or upon revocation shall be without any liabilities save for refunds of the payment made in relation to the booking/s pending acceptance, in accordance to the Refund Policy.
2.3 We shall only be deemed to have accepted your booking/s after you have received a confirmation. You agree to bear any additional fee/s if you have additional request/s after the service/s have commenced including but not limited to your cancellation of booking/s or additional request/s after our acceptance.
- UPDATE OF THIS USER AGREEMENT
3.1 We reserve the rights to amend the terms and conditions in this User Agreement at any time.
3.2 The continued use of the Platforms is deemed to constitute your acceptance of the terms and conditions of this User Agreement as updated or amended from time to time. You are solely responsible to review the terms and conditions each time you use our Platforms and/or the Services.
- ACCOUNT
4.1 To use our Platforms and/or Services whether as a Customer or a Third Party Transporter, you must register by creating an account (“Account“)on the Platforms.
4.2 You agree to provide accurate, honest, complete and up-to-date information/data, including but not limited to the registration, payment, account and delivery details. If we have reasonable grounds to believe that any of the information or data you have provided is misleading, inaccurate or fraudulent, we reserve the rights to freeze and/or terminate your use of our Platforms and/or Services. You will undertake full responsibility to update your Account information whenever there is any change. You further acknowledged and agreed that any information found to be untrue, inaccurate, incomplete or outdated shall grant the Company the rights but not the obligation to terminate this User Agreement and your use of the Platforms and/or the Services with or without notice.
4.3 You shall be solely responsible for the confidentiality of the information and activities of your account. The sharing of your Account with other person/s may cause irreparable damage to us and we shall be indemnified against any loss or damages, including but not limited to loss of profits suffered as the result of your mishandling/misuse of your Account. You shall not create multiple user accounts with the intent to, including but not limited to abusing our staff or misusing our services and/or Platforms. The Company shall not be liable for any loss or damages to you arising from your failure to comply with this Clause.
4.4 Further, you agree that the Company may at any time request for additional documents relating to the verification of the information you have provided or in relation to the transactions through the Platforms or if required by the authorities.
- REPRESENTATION AND WARRANTIES
By both the Third Party Transporters and the Users and/or Customers
5.1. You represent, warrant, undertake and agrees that:-
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- you are legally entitled to accept and agree to the terms and conditions herein this User Agreement and that you are at least eighteen (18) years of age:
- if you are representing a corporation, you have the rights, authority and capacity to book for the Services and to bind the corporation that you are representing, the terms and conditions contained herein:
- all the information provided by you shall be true, accurate and up-to-date:
- your use of the service is for your personal use only:
- you shall use the service for lawful purposes only:
- you undertake not to authorize others to use your identity or user status and you will not assign or otherwise transfer your user account to any other person or entity
- you shall not misuse the Platforms by creating multiple user accounts`
- you shall not hack into any aspects of the Platforms
- you shall not compromise the integrity of our software and/or system
- you shall not transmit or install a virus or other types of malicious ware that will or may be used in any way that will affect the security, functionality or operation of our Platforms or of any related websites or platforms related to us:
- you shall not send any unsolicited advertising or promotional contents
- you shall not collect and track personal information of others or to stalk, harass or otherwise harm another User of the Platforms
- you shall provide us with whatever proof of identity we may reasonably request and
- when using the service, you agree to comply with all applicable laws in Malaysia.
By the Third Party Transporters
5.2 You represent, warrant, undertake and agreed that:-
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- you have and will, at all time when performing the services, carry a valid driving license and goods driver license (GDL)
- you own or have legal rights and authority to operate the vehicle you will use to provide the Services for the Customers and the vehicle is in good operating condition and meets the safety requirements for vehicle of its kind.
- You have a valid policy of liability insurance (of industry-standard coverage amount) for the operation of the vehicle to cover any anticipated loss related to the delivery service.
- You shall be solely responsible for all claims, judgments and liabilities resulting from any accident, losses or damages including, but not limited to personal injuries, death, total loss and property damages which is due to or is alleged to be a result of the delivery service howsoever you have provided.
- You shall not engage in any unlawful or illegal activities.
- You shall keep confidentiality of your password or any identification codes that we have provided which, allows you access to your Account.
- You are aware that when you respond to the Customers’ booking/s, the standard telecommunication charges that apply shall be borne by you.
- You shall not permit any unauthorized person to drive the vehicle. Unauthorized drivers and the person authorising the unauthorized drivers shall be both liable for any accident or losses, and you shall indemnify the Company against any losses suffered by the Customer due to your non-compliance.
- You shall observe safe-driving discipline and adhere to traffic rules and regulations at all time.
- You shall not at any time drive under the influence of drugs, alcohol and/or use any medication that may impair judgement, reflexes or alertness
- You shall not contact any of the Users and/or the Customers of the Platforms directly with the intention of soliciting business direct from them; and
- You are not allowed to overload the truck, exceeding the tonnage approved by the Land Public Transport Commission and Road Transport Department of Malaysia. The Company shall not be responsible for whatsoever that may occur if there is tonnage overload.
6. PAYMENT
6.1 Payment by User and/or Customer to the Company
6.1.1 The User and/or Customer may choose to pay for the Services by credit or debit cards (“Cards”).
6.1.2 Save and except for collections on behalf of the Company through online payment gateway approved by the Company such as iPay88, Third Party Transporters are not authorised to collect any payment in any form from the User and/or Customer.
6.2 Payment by the Company to the Third Party Transporter
6.2.1 In the event the User and/or Customer pays for the Service by Cards all payments due to you for the Service will be channelled to you in the agreed rate. The Company shall remit all such payments received by the Company from the Customer to the Third Party Transporter free of interest less any fees chargeable by the Company, on monthly basis.
6.2.2 You hereby agree that the Company may, at its sole and absolute discretion choose not to remit any or all payments to the Third Party Transporter if the Company has reasonable grounds to believe that any of the followings have or might have occurred:
(a) Service is not rendered by the Third Party Transporter for any reasons whatsoever
(b) Dispute, chargeback, fraud, forgery and/or suspicious transactions
(c) The Third Party Transporter is unable to furnish any document or record relating to the service(s) being rendered as required by the Company
(d) There has been a breach of this User Agreement by the Third Party Transporter or the Third Party Transporter is suspected, assumed or believed to be in breach of any of its obligations under this User Agreement, or of any statutory requirements or regulations by the authorities
(e) Non-compliance by the Third Party Transporter with regards to the Service(s) rendered that may damage the reputation and goodwill of the Company; or
(f) If this User Agreement is terminated by the Company for any reasons whatsoever.
6.2.3 Any complaints that the user and/or customer may have regarding to the Service provided by you shall be taken up by the user and/or customer with you directly.
- DELIVERY AND PACKAGING OF GOODS
7.1 We endeavour to adhere to stipulated delivery timelines as indicated in our Platforms. However, due to the hazards and peculiar nature of our service, delivery timelines will not be binding unless expressly agreed otherwise. Our contractual obligations are on a case- to-case based on your special request/s where additional charges may incur.
7.1A Delivery times for drivers (including pre-scheduled times) are also non-binding estimates and may vary for the same or similar reasons. Customers should reasonably expect variances of up to 60 minutes from estimated or pre-scheduled delivery timings.
7.1B When making a booking with us please ensure that you have ordered the correct vehicle type and size/tonnage, and if not, the excessive cargo may require additional booking charge.
7.2 You shall be solely responsible to ensure that the delivery Item(s) are packed and wrapped adequately, appropriate to the nature and weight of the good(s) and that no part of the delivery Item(s) is to be removed without the packaging been torn or broken, a seal being broken, or adhesives forced apart. In the event that the packaging of the good/s is deemed by the Company and/or the Third Party Transporter to be unsuitable for transportation you shall upon notification by the Company and/or the Third Party Transporter repack the good(s) in accordance with the Company and/or the Third Party Transporter’s requirements, failing which the Company and/or the Third Party Transporter shall be entitled but is not obliged to re-pack the good(s) where the cost of materials and service will be entirely at your expense.
7.3 You shall ensure that the good(s) packaging is of adequate durability and strengths to protect the good(s) against damage during delivery and if needed, shall be protected with appropriate cushioning materials inside and the markings “FRAGILE” or “HANDLE WITH CARE” in the case of fragile good(s) and “DO NOT BEND” in the case of goods which is susceptible to damage by handling, prominently displayed on the outer packaging above the name and address of consignee.
7.4 The Company shall not be liable for any damage, loss or deterioration in the value of the good(s) due to your failure to comply with Clause 7.3 herein.
7.5 Notwithstanding Clause 7.4 above, in the event the Company is liable for any damage, loss or deterioration in the value of any of the Delivery Item(s) due to the negligence, recklessness or fault on the driver’s part, a notice of claim must be submitted to the Company within twenty-four (24) hours after the delivery.
7.6 In the event that any of the exclusions referred to in this clause are not permissible by law, you acknowledged that our maximum and cumulative total liability (including any liability for acts and omissions of its employees, agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance shall not exceed the total price paid by the User and/or Customer to us for the services (excluding the price of the items purchased by the relevant buyer).
7.7 The Company expressly states, and the User and/or Customer thereby acknowledged and agreed that the Company will not be liable to pay any compensation for any damages or losses of the followings:
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- a) computers and related items, mobile phones, phone cards, computer or electronical chips, antiques, accounting documents, bills, currencies, deeds, manuscripts, drawings and other documents of any kind
- b) paintings, works of arts
- c) evidence of debts, letters of credit, passports, tickets, securities, or other similar invaluable documents, jewelleries, precious stones, bullion, silver, silverwares, gold or items made therefrom
- d) all types of explosives, flammables, matches or fireworks
- e) perishable goods, fresh fruits/flowers
- f) liquid/dry bulk cargoes
- g) commodities such as rice and sugar unless packed in bags
- h) fragile goods
- i) livestock, plants and the likes
- j) tobacco products, cigarettes
- k) liquor, wine and other types of alcohol
- l) bird nest, ginseng or any other herbs; and
- m) frozen food and frozen meat.
8. PICKUP AND DELIVERY SERVICE
8.1 The rates quoted in the Platforms shall include pickup or delivery at all points within the limits of the cities, towns, villages and other points from and to which the rates apply but each booking of the service will involve only one pickup and one delivery point unless special request/s is made and additional charges to be incurred is agreed upon.
8.2 Kindly note that the below locations are not covered in the scope of the standard quotation. If any of these locations are the designated pick-up or delivery point/s, additional charges may be imposed to the User and/or Customer at the sole discretion of the Company:-
- a) Free Commercial Zone (“FCZ”) and Free Industrial Zone (“FIZ”) including but not limited to the followings:
(i) Duty Free zones
(ii) Port Klang North and West Port
(iii) Penang Bayan Lepas FCZ zone
(iv) Johor Pasir Gudang port FCZ zone
(v) Kuantan Port FCZ zone
(vi) Western Digital zone alongside LDP FCZ zone; and
(vii) All airports and seaports in Malaysia.
- b) Hilly terrain areas including but not limited to the followings:-
(i) Cameron Highland
(ii) Genting Highland
(iii) Fraser Hill
- APPOINTMENT/PICKUP AND DELIVERY TIMES
9.1 Pick-ups and deliveries time shall be between 0800 and 2000hrs Malaysian time, unless expressly specified or special requests have been made and agreed upon between the parties for arrangements beyond the stipulated timings.
9.2 Appointments shall be made with no change. Third Party Transporter and/or the Company shall not be liable for late deliveries or unkept appointments caused by Force Majeure (defined below) or due to the peculiar nature of the service, the unusual traffic situation.
- INSURANCE
10.1 You expressly agrees that the Company does NOT provide any insurance coverage for the Delivery Items in our Services which, will be under the scope of the Third Party Transporter.
10.2 For any Delivery Items above the value of twenty five thousand Ringgit Malaysia (RM25,000.00), you shall be responsible to purchase insurance coverage for the Delivery Items and ensure that the insurance policy is valid throughout the delivery period before you make the booking for our service.
10.3 In the event there is any damage to the Delivery Items you acknowledged and agreed that our liability is strictly limited to Clause 21 (Limitation of Liability).
- WAITING TIME
11.1 The Third Party Transporter shall provide the Customer one (1)-hour waiting time for both the loading and unloading of the goods. Such time shall commence from the time the Third Party Transporter arrives at the pick-up point and delivery location, or from the time the Third Party Transporter was requested to wait for loading or unloading to start, whichever the later.
11.2 The Company shall impose surcharge if the one (1) hour waiting period has been exceeded, as follow:
- a) Lorry crane : RM 85/hr
- b)Cargo and/or curtain-sider : RM 100/hr
- c)Platform : RM 120/hr
- d)Low loader : RM 150/hr
- CONFIDENTIALITY
12.1 You shall ensure confidentiality of all information and data relating to the Company and its associated companies, its services, business affairs, marketing or other operations which have been disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this User Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this User Agreement. You shall further agree that you only use such confidential information to make booking/s and shall not without the Company’s prior written consent disclose such information to any third-party nor use it for any other purposes. You shall only disclose such information to such officers, employees and agents as need to know, to fulfil the obligations under this User Agreement.
- PERSONAL DATA PROTECTION
13.1 You agree that we may collect, store, use and transfer your personal data in accordance with the Privacy Policy, details of which is available in our Site.
- SEVERABILITY
14.1 If any clause in this User Agreement shall become or shall be declared by any courts of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as this User Agreement shall be capable of continuing in effect without the unenforceable clause.
- ENTIRE AGREEMENT
15.1 All access and use of the Site and Services is governed by this User Agreement, to the exclusion of all previous written or oral agreements between the parties, and this User Agreement constitutes the entire agreement between the parties. For the avoidance of doubt, no information of any nature about the Services or any of these Terms and Conditions should be relied upon unless confirmed in writing.
- GOVERNING LAW
16.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia and the parties irrevocably submit to the exclusive jurisdiction of the courts in Malaysia.
16A. INDEMNITY
16A.1 You shall indemnify and hold us (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) harmless from any claims or demand including reasonable legal fees made by any third party due to or arising out of your breach of this User Agreement, your improper use of our Services and/or Platforms or your breach of any law or the rights of a third party.
- WAIVER
17.1 Failure or delay by us in exercising any rights under this User Agreement shall not be construed as a waiver of such rights or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our rights under this User Agreement.
- FORCE MAJEURE
18.1 We shall not be liable to you or be deemed to be in breach of this User Agreement by reasons of any delay in performing, or any failure to perform any of our obligations in relation to the Services and/or Platforms if the delay or failure was due to any causes beyond our reasonable control, including but not limited to:
- fire, storm, explosion, earthquake, flood, tempest, accident or other natural disasters deemed as an act of God
- war or threat of war, sabotage, insurrection, civil disturbance or requisition
- acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authorities
- import or export regulations or embargoes
- strikes, lockouts or other industrial actions or trade disputes
- difficulties in obtaining raw materials, labour, fuel, parts or machinery faced by us or suppliers
- telecommunication, transportation, power supply, or system disturbances or failures, or breakdown in machineries resulting in the impossibility of use of any of the aforementioned.
- INTELLECTUAL PROPERTY
19.1 We are the sole owner or lawful licensee of all the rights to the Services and Platforms. The Services and Platforms embodied trade secrets and intellectual property rights protected under worldwide copyright and other laws. All titles, ownership and intellectual property rights in the Services and Platforms shall remain with us or its affiliates/ licensors. All rights not otherwise claimed under this User Agreement or by us are also hereby reserved.
19.2 We and our icons and logos (registered trademarks or service marks owned by the Company) are protected under applicable copyright, trademark and other proprietary right laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
- THIRD PARTY SITES AND INFORMATION
20.1 The Platforms may link you to other sites on the Internet or otherwise, include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or materials that some people may find inappropriate or offensive. As these other sites and parties are not under our control, you acknowledged that we are not responsible for the accuracies, copyright compliance, legality, decency, or any other aspects of the contents of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such links or references is merely a service convenience and does not imply endorsement of, or association with, the site or party by us, or any warranties of any kind, either expressed or implied.
- LIMITATION OF LIABILITY
21.1 Nothing in this User Agreement is intended to exclude or limit our liabilities, to you for any losses or damages arising from the negligence on our part or breach of any expressed terms contained herein or under the Consumer Protection Act 1999, Malaysia (“CPA”) if you are a Consumer. Save as except the foregoing, this clause shall apply to all other users.
21.2 We do not guarantee or warrants that your use of our Services and/or Platforms will be uninterrupted, timely, secured or error-free. You expressly agreed that your use of, or inability to use, the Services and/or Platforms is at your sole risks. The services provided to you through the Platforms are (except as expressly stated by us) provided ‘as is’ and ‘as available’ basis, without any representation, warranties or conditions of any kinds, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Without prejudice to the generality of the foregoing, we do not warrant:
- a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platforms or the Services
- b) that the Platforms or the Services will be provided uninterrupted, secured or free from errors or inaccuracies, or that any identified errors will be corrected
- c) that the Platforms or the Services are free from any computer virus or other malicious wares, destructive or corrupting codes, agents or programs; and
- d) the security of any information transmitted by other users to you through the Platforms or the Services, and you agree to accept the risks that any information transmitted or received through the Services or the Platforms may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act with your authority. Transmissions over the Internet and electronic mail may be subjected to interruption, transmission blackout, delays due to internet traffic congestion or incorrect data transmission due to its ‘public’ nature. You agree that from time to time we may remove the Services and/or Platforms for indefinite periods of time or cancel the Services and/or Platforms at any time, without providing prior notice to you.
21.3 In no case shall we, our directors, managers, employees or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability or otherwise, arising from this User Agreement, your use of any of the Services and/or Platforms, or for any other claim related in any way to your use of the Services and/or Platforms including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services and/or Platforms or any content (or product) posted, transmitted, or otherwise made available via the Services and/or Platforms, even if advised of the possibilities.
21.4 In the event that any of the exclusions referred to in this clause are not permissible by law, you acknowledge that our maximum and cumulative total liability (including any liability for acts and omissions of its employees, agents and sub-contractors) in respect of any, and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance shall NOT exceed two times (2x) the total fee paid by the User and/or Customer to us for the Services (excluding the price of the items purchased by the relevant buyer).
- ERRORS, INACCURACIES AND OMISSIONS
22.1 There may be information on our Platforms with typo errors, inaccuracies or omissions that may relates to service descriptions, pricing, promotions, service charge, timing and availability, and we reserve the rights to correct, change or update those information or reject booking/s if the information on the Apps or any related website is inaccurate.
22.2 We are not obliged to update, amend or clarify information in the Platforms or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the App or on any related website, should be taken to indicate that all information in the App or on any related website has been modified or updated.
Privacy Policy (“Policy”)
The Personal Data Protection Act 2010 (the “Act”), which regulates the processing of personal data in commercial transactions in Malaysia, applies to Load 2 Go Logistic Sdn. Bhd. and its affiliates (“Company”, “we”, “us”, “our”). Hence, on this Privacy Policy (“Policy”), the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.
We will collect your personal data when you sign-up with us or through our website at www.load2go.com.my or other related sites, platforms, websites and/or mobile applications and services operated by us (“Website” or “App” as the case may be), or by contacting our customer service. This Policy describes how we shall handle and process your personal data.
By accepting this Policy and the terms and conditions in the User Agreement upon signing-up, you expressly consent to us processing your personal data in accordance with this Policy.
- Collection of personal data
You can browse our Website without disclosing yourself and once you sign-up, we will collect and store your personal data as follow:
- email address, contact information (which includes contact number), date of birth and gender, and financial information, such as credit card or bank account numbers
- transaction records based on your activities on the Website and/or App
- postage, billing and other information that you will provide in your booking/s
- dispute resolution, correspondence through our Website and/or App, and correspondence with us
- other information from your interaction with our Website, App, services, content and/or advertising
- additional information from the documents you submit to authenticate yourself or if we believed you are violating site policies (for example, we may ask you to send us your ID or bills to verify your address, or to answer additional questions to help verify your identity or ownership of an item you have listed)
- information from other companies, such as demographic and navigation data, and/or
- other supplemental information from third parties.
All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. If you failed to provide the mandatory information, we may, at our sole discretion, refuse to process your personal data for any of the purposes which it is required for, resulting in us being unable to provide you with the service/s you requested. Failure to provide accurate and truthful personal data may result in our incapability to serve you efficiently.
You may log into our Website or App through your social media account (including but not limited to Facebook, Twitter, Instagram, etc.). If you choose to do so, you must enter the email address and password that you use for the said social media account. You will be asked to grant us permission to access and collect your particulars (name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information that you share to the public). If you allowed us the access, we’ll get these information even if you chose not to make the information public.
We will store the information that we received from the social media and other information you have given us when you signed-up.
The social media controls the information it collects from you. For information on how the social media platform uses and disclose your information, including any information you make public, please refer to the platform’s privacy policy. We have no control over how other third party site uses or discloses your Personal Data.
- Marketing
We will not disclose your personal data to other parties without your explicit consent. We may use some of the information to provide some personalised service, where you may choose to unsubscribe from the mailing list any time.
- Use
Some information on your personal data is necessary to ensure that we can provide you with a safe, smooth, efficient and customized experience. You are agreeable that your personal data is used to:
- Provide the services offered by us
- Respond to your queries, resolve disputes, collect fees, troubleshoot problems
- Prevent potentially prohibited or illegal activities, and enforce the User Agreement
- Customize, measure and improve our services, content and advertising
- Provide information about our services
- Send you targeted marketing, service updates, and promotional offers
- Verify and carry out financial transactions in relation to payments you make online
- Compare information for accuracy, and verification with third parties or authorities
- Comply with any legal or regulatory requirements
- Provide aggregate information to our partners about our users without disclosing information individual information; and
- Provide other services which may relate to any of the above.
- Withdrawal of consent or account closure
You may at any time withdraw your consent to our collection of your personal data and/or information or limit the processing by notifying us or calling our customer service. We will then be unable to identify you nor provide you with a safe, smooth, efficient and customized experience when you use our Platforms. While you can browse through our site without giving any information about you, personal data is required when you want to make booking/s for our services.
- Share of information
We may share some information of your personal data, within or outside Malaysia, with:
- Related corporations, business partners, service providers including but not limited to those directly related to the delivery of the services which you booked with us
- Professional legal and financial advisers
- Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
- Banks, government departments and/or agencies, regulatory and/or statutory bodies
- As part of our compliance with Intellectual Property laws of Malaysia; and
For the avoidance of any doubts, If, we have reasonable grounds to believe that user is in breach of any of the terms of this Agreement, we reserve the rights, in our sole and absolute discretion to cooperate fully with authorities, investigators, rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential criminal or civil wrongdoing. Further, we may disclose the user’s identify and contact information, or such other transaction-related data if requested by the authorities, investigators, rightful owner or interest holder and/or any injured third party or a subpoena or other legal requirements, or if we are of the view, in our sole and absolute judgement, that it would be in its best interest to do so. We shall not be liable for damages arising from such disclosures, and the user(s) agrees not to bring any action or claim against us for such disclosures.
- Accessing, reviewing, changing and retaining your personal data
You have the right to request access to and to request correction of your personal data and to contact us with any inquiries or complaints in respect of your personal data (including the possible choices and means for limiting the processing of your personal data or to cease or stop processing your personal data for purposes of direct marketing)
You may, upon payment of a scheduled fee (if applicable), make a data access request to us in writing and we may refuse to comply your request or a data correction request and shall, by notice in writing, inform you of our refusal and the reasons whatsoever.
- Third parties
Except as otherwise expressly included in this Agreement, this document addresses only the use and disclosure of information that we collect from you. If you have disclosed your information to others, whether they are buyers or sellers on our website or other sites and/or App over the Internet, different rules may apply to their use or disclosures of the information you have given to them. We do not have control over the privacy policies of other parties that you will be subjected to, where applicable.
- Consent
The continued use of our company Website and/or Apps will signify your consent to the processing of your personal data in accordance with this Agreement.
- Changes to this Policy
This Policy is current as of the date you registered with our Platform/s. The Company reserves the right to modify and change this Policy from time to time. Any changes to this Policy may or may not be published on our Website and/or App. We encourage you to review this Policy regularly as there may be changes made from time-to-time. By accessing or continuing to use our services even after if changes have been made to this Policy, you expressly agree that you have read, understood and agreed to be bound by this Policy including any changes, amendments and/or variations.
- Conflict
If there are any inconsistencies between the English and Bahasa Malaysia version of this Policy, the English version shall prevail.
- Accuracy and up-to-date personal data
You are solely responsible in ensuring that the information you have provided is complete, accurate and up-to-date.
REFUND POLICY
Please note that all defined terms used herein shall have the same meaning as the terms and conditions in the User Agreement unless specified otherwise, and this Refund Policy shall be read together with the User Agreement. In the event there are any inconsistencies between this Refund Policy and the User Agreement, the User Agreement shall prevail.
- RETURN OR REPLACEMENT OF THE DELIVERY ITEMS
1.1 We shall not accept any return of the delivered items nor be liable to replace any of the items which were delivered through our Services (“Delivery Items”).
1.2 We shall use our best endeavours to ensure our Services conforms to its industry standard of Malaysia.
- CANCELLATION AND REFUND
2.1 Cancellation of Booking(s) AFTER the Third Party Transporter had arrived at pick-up location or had picked up the Delivery Item(s).
2.1.1 A cancellation fee, which shall be 50% of the booking amount (“Cancellation Fee”) will be charged to the User and/or Customer in the event the Third Party Transporter had arrived at the pick-up point and/or had picked up the Delivery Item(s), but thereafter the User and/or the Customer decides to cancel the booking(s).
2.2 Cancellation of booking(s) BEFORE the Third Party Transporter arrives at the pick-up location
2.2.1 For cancellation made by the User and/or Customer twenty-four (24) hours prior to the scheduled pick-up time by informing the Company’s customer service or the Third Party Transporter concerned by call, WhatsApp or short messaging services (“SMS”), NO charge will incur.
2.2.2 For cancellation of Booking(s) made less than twenty-four (24) hours prior to the scheduled pick-up time AND before the Third Party Transporter arrives at the pick-up location, the Company shall have the rights to impose cancellation charge as follow:-
- a) 1 ton truck :RM 70
- b) 3 tons truck :RM 100
- c) 5 tons truck :RM 150
- d) 10 tons truck : RM 180
- e) Lorry crane : RM 200
- f) Cargo, curtain-sider :RM 250
- g) Platform :RM 300
- h) Low loader :RM 350
OR fifty percent (50%) of the Contract sum (paid agreed booking fee), whichever is higher.
2.3 If the booking has been paid but can’t be fulfilled due to events of Force Majeure, the Company shall offer an alternative and If the User and/or Customer accepts it there will be no refund. If the User and/or the Customer does not accept the alternative offered by the Company, the User and/or the Customer shall be entitled to a full refund of whatever amount paid for the booking.
- REJECTION OF GOODS/REFUSAL TO ACCEPT THE DELIVERY ITEM(S)
3.1 In the event that the Good(s) have been delivered to consignee but rejected by them for any reason whatsoever, the Company shall immediately notify the User and/or Customer.
3.2 The User and/or Customer may request the Company to send the Good/s back to the pick-up point upon agreeing to the fee quoted by the Company.
- CHANGES TO THE TERMS AND CONDITIONS
4.1 We reserve the rights to make amendments to the terms and conditions of the Refund Policy from time-to-time.
4.2 The continued use of the Platforms is deemed to constitute acceptance of the terms and conditions of the Refund Policy that may be updated from time to time. You will be solely responsible for reviewing the terms and conditions before you make a booking/s on our Platforms.
For owner-driver or fleet owners, we offer a compelling business package that allows you to stay in control whilst enjoying the advantages of being part of a logistic group. Leverage on our marketing, brand strengths and wide customer base to increase your turnover without spending to do your own marketing. With regular orders and favourable rates, we will keep your business growing with profitable jobs and it’s so easy to manage.
With our app, you can track distance travelled, load management and most importantly, income, thereby, you spend your time making money without the paperwork hassle. You will be able to maximize your trips and increase loadings, and make more profits, providing professional and efficient services that our clients will be happy to continually use our services.
Load2Go is today’s goods delivery solution. Be a part of our network of successful drivers and sign up NOW. Together we will move the world and bring the future to now.
The first step to taking up this Load2Go opportunity is meeting these requirements:
- 18 years old or above
- You must be a Malaysian Citizen (Blue or Army/Police IC)
- Possess a valid driving license and goods driver license (GDL), and not blacklisted by the Road Transport Department (RTD/JPJ) or Royal Malaysian Police (PDRM)
A lorry/truck driver may not necessarily own the vehicle. All drivers must adhere to traffic rules and regulations at all time.